Product Delivery Information

Digital Files 
  • For images preloaded on our server, delivery is instant... facilitated via a download link available in your account area under 'My Images'.
Note:  When the 'File Size' on the image details page is showing '0 unknown' its indicates there is no preloaded highres file on our server. In this instance the following delivery times apply. 
  • If the high resolution files are not preloaded on the server & your order was placed during our normal working hours, then we will make every effort to deliver the image to you within three hours of your order (most often its within an hour)... we will then notify you when the image is available to download. 
  • If your order is placed outside our office hours we guaranteed by 9am of the next working day or earlier if possible.
Enlargement Orders... please allow the following production times.
  • Print Only & Un-stretched Canvas - up to 5 working days plus delivery time.
  • All other mounted or framed enlargements - up to 10 working days plus delivery time.